Privacy Policy
Effective Date: 2024-10-01
At Intelligent Credit Management Services, we are committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, and protect your data when you use our website and services, including any communications via WhatsApp using the Meta WhatsApp Cloud API.
1. Information We Collect
We may collect personal information from you in the following ways:
- Directly from you: When you fill out forms, subscribe to our services, or communicate with us via WhatsApp, email, or other channels, you may provide personal details such as your name, contact information, and any other details relevant to your inquiry.
- Automatically from your device: We may collect technical data about your interactions with our website, such as your IP address, browser type, device identifiers, and browsing patterns.
2. Use of Personal Information
We may use the personal information we collect for the following purposes:
- To provide you with our services, including communication through WhatsApp using the Meta WhatsApp Cloud API.
- To respond to your inquiries, requests, or customer service issues.
- To send you updates, newsletters, or marketing communications (you can opt-out at any time).
- To analyze user behavior and improve our website and services.
- To comply with legal obligations and enforce our terms of service.
3. WhatsApp Communications
If you contact us via WhatsApp, we may use the Meta WhatsApp Cloud API to manage and respond to your messages. Your interactions with us via WhatsApp may include personal information such as your phone number, name, and other details necessary for communication.
How we handle your WhatsApp data:
- We only collect and store WhatsApp message data necessary for providing customer service or fulfilling service requests.
- We do not share your WhatsApp information with third parties, except as required by law or to deliver the services you have requested.
Opting out of WhatsApp Communications:
You can opt out of WhatsApp communications from us at any time by replying with the word STOP to any WhatsApp message. Once you send this message, we will no longer send you any further communications via WhatsApp unless you re-initiate contact.
4. Data Sharing and Disclosure
We may share your personal information in the following situations:
- With service providers and third-party partners that help us operate our website, offer our services, or manage our communications (e.g., using the Meta WhatsApp Cloud API).
- When required by law, court order, or governmental regulations.
- To protect our rights, privacy, safety, or property, and that of our customers and the public.
5. Data Security
We implement appropriate technical and organizational measures to ensure the security of your personal data. While no system is completely secure, we work diligently to protect your information against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict the processing of your data.
- Withdraw consent where we rely on it to process your data (e.g., for marketing purposes).
To exercise any of these rights, please contact us at [Insert Contact Information].
8. Changes to this Privacy Policy
We may update this privacy policy from time to time. When we make changes, we will revise the effective date at the top of this page and notify you via our website or email if necessary.
9. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:
Intelligent Credit Management Services
Cassia Drive, Gqeberha, South Africa, 6045
Email: info@i-cms.co.za
Phone: +27 (0)63 253 8601